You have ?'s, We have answers
How many cookies do I have to order?
Our packages start at 12 cookies and go up to 2500. If you need more you can call us for a quote. 801.485.0951
How long does it take?
Most orders are completed with 2 biz days or receiving the online order. With shipping you have 2 options. Standard - 5-7 biz days, Express - 1-3 days. We are located in Salt Lake City, Utah.
Can I get my fortune cookies any sooner?
Lots of variables here. In most cases we can deliver what and when you need. If you need the cookies in less than a week we strongly suggest you call us before placing the order. 801.485.0951
Can I cancel my order?
Since our products are custom and we have quick turnaround, we do not accept cancellation requests or issue refunds. Of course, please call us if you have questions. We want all of our customers to be happy, so we will do our best to make you satisfied!
How many messages can I have?
All packages come with at least 1 custom message. The larger packages come with up to 7. When you click on the package you want it will tell you how many messages your package comes with. You also have the option to add more messages for $2.50 each.
Are your cookies peanut free?
We are proud to say that YES. Our traditional fortune cookies are 100% tree nut, peanut, dairy, egg free and Vegan. Now, we don't manufacture the chocolate, so if you have an allergy issue just stick with our traditional fortune cookies
How long can my messages be?
20 words per message, which works out to approx 105 characters. You can have up to 3 lines, or 7 words per line. Rest easy, we hand typeset all the messages, they will look good.
What is the size of your cookies?
Our traditional cookies measure approximately 4 x 4 x 3 cm unwrapped.
"Hands down the best fortune cookies ever!"
I have a strange request for ordering, help!
First of all, you may think it's strange, but we have seen it all. If none of the packages online meet your needs call us, now. We can help. No request is too strange. Trust us. 801.485.0951
How do you deal with breakage?
We are dealing with fortune cookies and they break, especially being shipped across the country. We package them well and purposely blow a little air in the packaging when it wraps the cookie. We also try to include plenty of extra cookies to compensate for a possible breakage. Rest easy, if you order 500 cookies, you will get 500 perfect cookies.
Why are your prices so affordable?
Simple. We control everything. From the second you place your order we handle everything in house. Nothing gets sent to another party. We have very low overhead and we are very good at what we do.
Can I use a logo?
You can add double sided messages to your custom fortune cookies on our order form. Adding a logo or text is a great way to brand your personalized fortune cookies.
Do I need to sign for my cookies?
We ship with both the USPS and FedEx and for the most part nobody needs to sign for the package.
Will I get a tracking number?
Yes! Most orders are ready to ship within 2 business days of placing the order. At that time you will get a tracking number via email.