Return and Refund Policy

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Welcome to FortuneCookieGuy.com! These terms and conditions outline the rules and regulations for the use of our website. By accessing and using our website, you accept and agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using any of our services.

1. Intellectual Property Rights: All content, designs, logos, images, and graphics on the FortuneCookieGuy.com website are protected by intellectual property laws. You may not use, reproduce, or distribute any of our copyrighted material without our prior written consent.

2. Product Information: While we strive to provide accurate product descriptions and images, we cannot guarantee the complete accuracy or reliability of the information on our website. Colors and sizes may vary slightly from the images displayed due to monitor settings and other factors.

3. Ordering and Payment: When placing an order, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Payment is required at the time of order placement, and all prices listed on our website are in the specified currency.

4. Shipping and Delivery: We aim to process and ship orders within the specified time frame mentioned on our website. However, we cannot be held responsible for delays caused by factors beyond our control, such as shipping carrier issues or unforeseen circumstances. Shipping costs and delivery times may vary based on your location and the shipping method chosen.

5. Returns and Refunds: Due to the nature of our products, we do not accept returns or offer refunds unless the items received are damaged or defective. If you encounter any issues with your order, please contact our customer service within 48 hours of receiving the package, providing relevant details and photographic evidence.

6. Personalized Messages: When providing personalized messages for your custom fortune cookies, you are solely responsible for the content. You agree not to submit any messages that are offensive, unlawful, or infringe upon any third-party rights. We reserve the right to refuse to print any messages that violate our guidelines.

7. Privacy and Data Protection: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose data gathered through our website.

8. Limitation of Liability: To the fullest extent permitted by law, FortuneCookieGuy.com and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services.

9. Indemnification: You agree to indemnify and hold harmless FortuneCookieGuy.com and its affiliates from any claims, liabilities, damages, expenses, or losses arising out of your use of our website, violation of these terms and conditions, or infringement of any third-party rights.

10. Modifications to the Terms and Conditions:We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for any changes. Your continued use of our website after any modifications constitutes your acceptance of the updated terms and conditions.

11. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where FortuneCookieGuy.com is registered. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12. Refunds and Returns:At FortuneCookieGuy.com, we take pride in creating custom fortune cookies tailored specifically to your preferences. Due to the personalized and custom nature of our products, we regret to inform you that we do not offer refunds or accept returns for any orders placed.

When you place an order for custom fortune cookies, each cookie is individually crafted according to your specifications, including the personalized messages inside. As a result, these cookies hold no resale value, and we are unable to accommodate returns or issue refunds unless the items received are damaged or defective.

We strive to ensure that every order is meticulously prepared and packaged to maintain freshness and quality throughout the shipping process. If you encounter any issues with the condition of your order upon delivery, such as damage or defects, please contact our customer service within 48 hours of receiving the package. Provide us with relevant details and photographic evidence, and we will work with you to resolve the matter satisfactorily.

We understand that your satisfaction is of utmost importance, and we will make every effort to address any concerns or discrepancies within our control. However, please carefully review and double-check all aspects of your order before finalizing the purchase, including personalized messages, quantities, and delivery details, as modifications or cancellations may not be possible once the order has been processed.

If you have any questions or require further clarification regarding our refunds and returns policy, please contact our customer service team. We are here to assist you and ensure your experience with FortuneCookieGuy.com is delightful and memorable.

Thank you for choosing FortuneCookieGuy.com for your custom fortune cookie needs.